Privacy Policy

Information you provide directly: name, address, email, phone, date of birth; medical information including symptoms, treatment history, and head lice records; insurance details; payment information (processed via PCI-compliant third parties — we do not store card numbers); information about minors when a parent books treatment; any messages you send us. Information collected automatically when you visit nitsnliceclinics.com: IP address, browser type, device, pages viewed, cookies, web beacons, approximate location. Information from third parties: insurance carriers, healthcare partners, analytics platforms.

We use your information to provide head lice treatment, screening, and consultation services; verify insurance and process payments; schedule and confirm appointments; maintain medical records as required by California and federal law; respond to your questions and complaints; send service updates, treatment follow-ups, and (with consent) marketing communications; improve our website and patient experience; detect and prevent fraud; comply with legal obligations including tax, public health reporting, court orders, and regulatory inquiries.

We share information only as needed: with service providers (appointment software, payment processors, insurance clearinghouses, hosting, analytics, marketing platforms) under strict contractual protections; with healthcare partners coordinating your care, with your authorization or as permitted by law; with insurance carriers to verify coverage and submit claims; for legal compliance (court orders, subpoenas, public health reporting, regulatory requests); in business transfers if NLCC is acquired; and with your explicit consent for anything else. We do not sell your personal information. We do not share your medical information for advertising purposes.

California residents have the right to: know what personal information we have collected, used, shared, or sold in the past 12 months; delete personal information we have collected from you (subject to record retention requirements that apply to our services); correct inaccurate personal information; limit our use of sensitive personal information; opt out of any sale or sharing of personal information (NLCC does not sell personal information); and not be discriminated against for exercising these rights. To exercise any of these rights, email info@nitsnliceclinics.com or call 949-549-1500. We will verify your identity and respond within 45 days. You may also designate an authorized agent.

NLCC treats minors under 18 with parental or guardian consent. We collect information about children only as part of providing them treatment. We do not knowingly collect personal information online from children under 13 without parental consent. If a child under 13 has submitted information through our website without your consent, contact us at info@nitsnliceclinics.com and we will delete it.

Our website uses cookies, pixels, and similar technologies for: essential operation (logged-in user sessions, shopping cart, security); analytics (Google Analytics or similar) to understand site traffic; marketing (Meta Pixel, Google Ads conversion tracking) only with your consent where required; and functional improvements (preferences, language). You can disable cookies in your browser settings, but some site features won't work without essential cookies. We honor Do Not Track signals where browsers send them. California and EU visitors will see a cookie banner on first visit allowing accept, decline, or customize.

We use administrative, technical, and physical safeguards to protect your information: TLS/HTTPS encryption for all data in transit; encrypted storage for treatment records; role-based access — only staff who need information for treatment or operations can access it; PCI-DSS compliance for credit card processing (handled by our payment processor); regular security reviews and incident response planning. While we voluntarily follow HIPAA-style safeguards as a best practice, no method of transmission or storage is 100% secure. If we discover a security incident affecting your information, we will notify you as required by law.

We retain treatment records for the period required by California law (a minimum of 7 years from the date of last treatment for adults, longer for minors). After that period, we securely destroy records that we are no longer legally required to keep. Non-treatment information (marketing, analytics) is retained only as long as needed for the purpose collected, then deleted or anonymized.

NLCC operates only in California, USA. If you visit our website from outside the United States, your information will be transferred to and processed in the United States. By using our site, you consent to this transfer. EU/UK visitors: under GDPR, you have rights similar to California residents (access, rectification, erasure, portability, objection). Contact info@nitsnliceclinics.com to exercise these rights.

Our website may link to third-party sites (review platforms, social media, partner organizations). We are not responsible for the privacy practices of those sites. Please review their privacy policies before sharing information with them.

We may update this Privacy Policy from time to time. Material changes will be communicated by posting a notice on our homepage or by email if we have your address. The effective date will reflect the most recent revision. Effective May 5, 2026.

For privacy questions, requests, or complaints, contact us at: Nits N Lice Care Clinics, Attn: Privacy Officer, 1671 W Katella Ave Ste 245, Anaheim, CA 92802. Email: info@nitsnliceclinics.com. Phone: 949-549-1500.