WITH US, YOUR CARE IS FREE!

Yes, we accept insurance, like any other doctor's office. Before your visit, we will request proof of insurance coverage, verify your benefits, check your co-pay, and obtain authorization from your doctor, usually insurance companies take about 3-5 business days to process and approve authorization requests. If our service is covered under your health plan, we’ll schedule your appointment as soon as we receive authorization approval, which may take a few days to process. 

If you prefer to be seen immediately without waiting for insurance approval, you can choose to pay out-of-pocket. In this case, you’ll be responsible for the full payment at the time of service. However, you can still submit a claim for reimbursement from your insurance company. We will provide all necessary documentation to support your claim, although we cannot guarantee reimbursement as an out-of-network provider. 

At Nits N Lice Care Clinics Urgent Care, we understand that managing lice treatment costs is important to you. We will make every effort to help you utilize your out-of-network benefits and have your insurance provider cover the cost. However, please note that we are not responsible for denied claims and cannot issue refunds for denied claims. We provide detailed invoices, known as superbills, for all services rendered. These documents can be submitted to your insurance provider for reimbursement. 

We want to ensure you receive all the benefits to which you're entitled. However, it's not unusual for health insurance claims to be denied for various reasons. If your claim is denied, you generally have up to 180 days to request an appeal. If you find yourself in this situation, we are here to help you understand the next steps. We can work on your behalf with your insurance company to review the reasons for the denial and gather any necessary documentation to support your appeal. Please feel free to reach out to our office at 949-549-1500 or info@nitsnliceclinics.com for assistance. 

A superbill is an itemized document detailing the services provided during your visit. It allows you to directly submit a claim to your insurance company for reimbursement, especially useful for out-of-network services like ours. You pay upfront for the visit, and the superbill helps you unlock any out-of-network benefits your insurance may offer. 

Superbills are provided by request only. If you'd like to request one:

1. Log in or create an account on our patient portal.
2. Add all family members seen at our clinic to the account.
3. Contact our office at 949-549-1500 or email us at info@nitsnliceclinics.com to ensure we have all the information needed to process your request.

Please allow 3 to 5 business days for processing. Only one account is needed per household.

We hope this policy clarifies how you can benefit from our extensive experience working with insurance. Thank you for choosing Nits N Lice Care Clinics Urgent Care.